This book outlines the principles behind developing an approach to business management that integrates all aspects of a company's business into
a very well-aligned and cross-functional perspective to maximize the success of the company. This book has been published in English and Chinese,
has been used as a text book in several business schools, and won a "Golden Quill" award from the American Society for Quality".
This book provides instructions and a Visio-based Enterprise Process Mapping tool for helping to design and implement
effective, well-integrated business management systems to implement the approach described in the Business Excellence
book above. The book includes an evaluation copy of Microsoft Visio and an evaluation copy of the ProcessMaps tool.